Data Processing Addendum
This Data Processing Addendum (“DPA”) to the Agreement, or other similar master agreement relating to certain Services with Elevate Security, Inc. (the “Agreement”) between Customer and Elevate Security, Inc. (“Elevate”), to reflect the parties’ agreement about Processing of Personal Data, when applicable, in accordance with the requirements of Data Protection Laws and Regulations. References to the Agreement will be construed as including without limitation this DPA. Updated November 17, 2023.
“Data Protection Laws and Regulations” means the regulations of the European Union, the European Economic Area and their member states, Switzerland and the United Kingdom, applicable to the Processing of Personal Data under the Agreement, including the EU Directive 95/46/EC (the “Directive”), when effective, the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and, when effective the California Consumer Privacy Act of 2018 (“CCPA”); “Personal Data” means an information relating to an identified or identifiable natural person that is governed by the Data Protection Laws; “Data Subject,” “Controller,” “Processor,” and Processing” shall have the meaning as defined under the Directive, and when in effect, the GDPR and/or CCPA, as applicable. Any capitalized terms not defined herein shall have the respective meanings given to them in the Agreement.
2. Processing of Personal Data
a. Roles of the Parties.
The parties agree that Customer is the Controller solely responsible for determining the purposes and means of the processing of Personal Data, and Elevate is Customer’s processor responsible for Processing Personal Data on behalf of the Controller. Elevate shall only take action pursuant to instructions of Customer with regards to Processing Personal Data and transferring Personal Data to the United States, or to other jurisdictions authorized by Customer. Elevate may engage sub-processors to Process Personal Data pursuant to the requirements set forth in Section 2e “Sub-Processors” below.
b. Customer’s Processing of Personal Data.
Customer is solely responsible for its compliance with the Data Protection Laws and Regulations, including without limitation the lawfulness of any transfer of Personal Data to Elevate and Elevate Processing of Personal Data. For the avoidance of doubt, but not by way of limitation, Customer’s instructions for the Processing of Personal Data must comply with Data Protection Laws and Regulations. Customer shall have sole responsibility for the accuracy, quality, and legality of Personal Data and the means by which Customer acquired Personal Data, including providing any required notices to, and obtaining any necessary consent from Data Subjects. Customer takes full responsibility to keep the amount of Personal Data provided to Elevate to the minimum necessary for the performance of the Services. Customer shall be solely responsible for establishing and maintaining any data processing registers or overview as required by any applicable law, including without limitation the Data Protection Laws and Regulations. Customer acknowledges and consents that certain business operations necessary for the fulfillment of Elevate’s services hereunder may have been transferred or will be transferred in the future to one or more dedicated Elevate affiliates independently managing the provision of such Services.
c. Customer’s Right to Issue Instructions.
Elevate shall only Process Personal Data in accordance with Customer’s instructions. Subject to the terms of this DPA and with mutual agreement of the parties, Customer may issue written instructions concerning the type, extent and procedure of Processing. Customer is responsible for ensuring that all individuals who provide written instructions to Elevate are authorized by Customer to issue instructions to Elevate. Customer’s initial instructions for the Processing of Personal Data are defined by the Agreement, Schedule 1 to this DPA, and any applicable order form or Statement of Work regarding the software and Services. Any changes of the subject matter of Processing and of procedures shall be agreed upon by the parties in writing prior to becoming effective. Where required under applicable Data Protection Laws and Regulations, Elevate will assist Customer with meeting legal requirements such as breach notification and privacy impact assessments if and to the extent that Customer does not have appropriate information in order to perform such tasks by itself.
d. Details of Processing.
The initial nature and purpose of the Processing, duration of the Processing, categories of Data Subjects, and types of Personal Data are set forth on Schedule 1.
e. Elevate Sub-Processors.
Customer agrees that Elevate may engage sub-processors to Process Personal Data in accordance with the DPA. A list of sub-processors including their addresses is available upon request. When engaging sub-processors, Elevate shall enter into agreements with the sub-processors to bind them to obligations which are substantially similar or more stringent than those set out in this DPA. To the extent required, Customer explicitly mandates Elevate to sign such agreements directly with the sub-processors. Customer will not directly communicate with Elevate’s sub-processors about the software or Services, unless agreed to by Elevate in Elevate’s sole discretion. Elevate will notify Customer in advance of any changes to sub-processors using regular communication means such as email, websites, and portals. If Customer reasonably objects to the addition of a new sub-processors (e.g., such change causes Customer to be non-compliant with Data Protection Laws and Regulations), Customer shall notify Elevate in writing of its specific objections within thirty (30) days of receiving such notification. If Customer does not object within such period, the addition of the new sub-processor and, if applicable, the accession to this DPA shall be considered accepted. If Customer does object to the addition of a new sub-processor and Elevate cannot accommodate Customer’s objection, Customer may terminate the Services and software in writing within sixty (60) days of receiving Elevate’s notification.
f. Return or Deletion of Customer Personal Data.
Unless otherwise required by applicable Data Protection Laws and Regulations, Elevate will destroy or return to Customer the Customer Personal Data upon termination or expiration of the Services within a reasonable period. Elevate shall have no obligation to return Customer Personal Data to Customer if the Customer Personal Data is available to Customer.
3. Representations and Warranties
Customer represents, warrants, and covenants that (a) the Personal Data has been collected and transferred to Elevate in accordance with the Data Protection Laws and Regulations; (b) prior to its transfer to Elevate, the Personal Data has been maintained, retained, secured and protected in accordance with the Data Protection Laws and Regulations; (c) Customer will respond to inquiries from Data Subjects and from applicable regulatory authorities concerning the Processing of the Personal Data, and will alert Elevate of any inquiries from Data Subjects or from applicable regulatory authorities that relate to Elevate’s Processing of the Personal Data; (d) prior to the collection of Personal Data, the Customer has obtained all necessary consents from a Data Subject for Elevate’s Processing of Personal Data in accordance with this DPA, including Processing of Personal Data; (e) Customer will make available a copy of this Agreement to any Data Subject or regulatory authorities as required by the Data Protection Laws and Regulations or upon the reasonable request of a Data Subject or a regulatory authority; (f) Customer shall be solely responsible and liable for its compliance with the Data Protection Laws and Regulations; and (g) Customer will only transfer and provide Elevate with such Personal Data required and requested by Elevate in writing to perform the Services.
4. Rights of Data Subjects
Elevate shall, to the extent legally permitted, promptly notify Customer if it receives a request from a Data Subject for access to, correction, amendment or deletion of such Data Subject’s Personal Data and, to the extent applicable, Elevate shall provide Customer with commercially reasonable cooperation and assistance in relation to any such complaint, notice, or communication. Elevate shall correct erroneous Personal Data as directed by Customer in writing or pursuant to a process mutually agreed to in writing by the parties. Customer shall use its best efforts to respond to and resolve promptly all requests from Data Subjects which Elevate provides to Customer. If Data Protection Laws and Regulations require Elevate to take any corrective actions without the involvement of Customer, Elevate shall take such corrective actions and inform Customer. Customer shall be responsible for any reasonable costs arising from Elevate’s provision of such assistance under this Section. To the extent legally permitted, Customer shall be responsible for any costs arising from Elevate’s provision of such assistance.
5. Elevate Personnel
Elevate shall train personnel engaged in the Processing of Personal Data of the confidential nature of the Personal Data and provide appropriate training based on their responsibilities. Elevate shall execute written agreements with its personnel to maintain the confidentiality of Personal Data, including post the termination of the personnel engagement. Elevate shall use commercially reasonable efforts to limit access to Personal Data to personnel who require such access to perform the Agreement. If required by Data Protection Laws and Regulations, Elevate shall appoint a data protection officer. Upon request, Elevate will provide the contact details of the appointed person.
Elevate will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk posed by the Processing of Personal Data, taking into account the costs of implementation; the nature, scope, context, and purposes of the Processing; and the risk of varying likelihood and severity of harm to the data subjects. In assessing the appropriate level of security, Elevate shall weigh the risks presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored or otherwise processed.
a. Audit Requests.
Subject to Section 7(c), upon Customer’s written request, Elevate will provide Customer with the most recent summary audit report(s) concerning the compliance and undertakings in this Agreement. Elevate's policy is to share methodology, and executive summary information, not raw data or private information. Elevate will reasonably cooperate with Customer by providing available additional information to help Customer better understand such compliance and undertakings. To the extent it is not possible to otherwise satisfy an audit obligation mandated by applicable Data Protection Laws and Regulations and subject to Section 7(c), only the legally mandated entity (such as a governmental regulatory agency having oversight of Customer’s operations) may conduct an onsite visit of the facilities used to provide the Services. Unless mandated by Data Protection Laws and Regulations, no audits are allowed within a data center for security and compliance reasons. After conducting an audit under this Section 7 or after receiving an Elevate report under this Section 7, Customer must notify Elevate of the specific manner, if any, in which Elevate does not comply with any of the security, confidentiality, or data protection obligations in this DPA, if applicable. Any such information will be deemed Confidential Information of Elevate.
Customer may not audit Elevate sub-processors without Elevate’s and Elevate’s sub-processor’s prior agreement. Customer agrees its requests to audit sub-processors may be satisfied by Elevate or Elevate’s sub-processors presenting up-to-date attestations, reports or extracts from independent bodies, including without limitation external or internal auditors, Elevate’s data protection officer, the IT security department, data protection or quality auditors or other mutually agreed to third parties or certification by way of an IT security or data protection audit. Onsite audits at sub-processors premises may be performed by Elevate acting on behalf of Controller.
c. Audit Process.
Unless required by Data Protection Laws and Regulations, Customer may request a summary audit report(s) or audit Elevate no more than once annually. Customer must provide at least four (4) weeks’ prior written notice to Elevate of a request for summary audit report(s) or request to audit. The scope of any audit will be limited to Elevate’s policies, procedures and controls relevant to the protection of Customer’s Personal Data and defined in Schedule 1. Subject to Section 7(b), all audits will be conducted during normal business hours, at Elevate's principal place of business or other Elevate location(s) where Personal Data is accessed, processed or administered, and will not unreasonably interfere with Elevate's day-to-day operations. An audit will be conducted at Customer‘s sole cost and by a mutually agreed upon third party who is engaged and paid by Customer, and is under a non-disclosure agreement containing confidentiality provisions substantially similar to those set forth in the Agreement, obligating it to maintain the confidentiality of all Elevate Confidential Information and all audit findings. Further, Customer agrees to pay the costs of any support provided by Elevate (including internal resources) based on Elevate’s then-current rates. Before the commencement of any such on-site audit, Elevate and Customer shall mutually agree upon the timing, and duration of the audit. Elevate will reasonably cooperate with the audit, including providing auditor the right to review but not to copy Elevate security information or materials during normal business hours. Customer shall, at no charge, provide to Elevate a full copy of all findings of the audit. The results of the audit will be considered “Confidential Information” of Elevate.
8. Limitation of Liability
Each party’s and all of its affiliates’ liability, taken together in the aggregate, arising out of or related to this DPA whether in contract, tort or under any other theory of liability, is subject to the “Limitation of Liability” section of the Agreement, and any reference in such section to the liability of a party means the aggregate liability of that party and all of its affiliates under the Agreement and this DPA. For the avoidance of doubt, Elevate’s and its affiliates’ total liability for all claims from the Customer arising out of or related to the Agreement and each DPA shall apply in the aggregate for all claims under both the Agreement and this DPA.
9. Governing Law
The parties agree that (1) governing law of this DPA, and (2) the forum for all disputes in respect of this DPA, shall be the same as set out in the Agreement, unless otherwise required by applicable Data Protection Laws and Regulations.
Nature and Purpose of Processing
Provisioning of IT services, including services related to the implementation and integration of public cloud applications, including software as a service and platform as a service technologies such as Cisco, CrowdStrike, and Microsoft.
Duration of Processing and Retention of Data
Elevate will Process Personal Data for the duration of the Agreement, unless otherwise agreed upon in writing. Elevate will retain Personal Data as long as required under law, unless otherwise agreed to in writing.
Categories of Data Subjects
Customer may submit Personal Data to the Services, the extent of which is determined and controlled by Customer in its sole discretion, and which may include, but is not limited to Personal Data relating to the following categories of Data Subjects:
- Employees and their respective dependents, beneficiaries, and emergency contacts
- Contractors (including contingent workers)
- Volunteers, interns, temporary, and casual workers
- Commercial representatives
- Freelancers, agents, consultants, and other professional respondents, and their respective dependents, beneficiaries, and emergency contacts
- Prospective employees and temporary staff
- Advisors, consultants, and other professionals
Type of Personal Data
Customer may submit Personal Data to the Services, the extent of which is determined and controlled by Customer in its sole discretion, and may include, but is not limited to, the following categories of Personal Data:
- Human resources related identification data and employee master data (which may include name, address, telephone number, email… etc.)
- Security data from web gateways, email gateways, and other third party security products
- Customer contact details related to customer relationship management (CRM) software